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Store Policy ::Cosmetic Solutions
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POLICIES  
  Return Policy     Shipping Policy     Privacy Policy

RETURN POLICY

If you are not satisfied with the product or the size, returns or exchanges are welcome for products within 30 days of receipt. PLEASE send your packing slip with reason for return and or exchange NOTED and any further instructions. If you do not have a packing slip please include a note will your full contact information and instructions for your return. If you have any questions please write to customercare@cosmeticsolutions.com for a SPEEDY reply.

Return Address:

Cosmetic Solutions - RETURNS DEPT.
50 Ramland Rd.
Orangeburg, NY 10962

  Return Policy     Shipping Policy     Privacy Policy

SHIPPING POLICY

Cosmetic Solutions ships your order promptly the next business day in almost all instances.

U.S. SHIPMENTS: Our domestic shipping rates are as followings:

FOREIGN SHIPMENTS are based on fixed fee per pound. There is some tracking available for international shipments as we ship USPS Priority Mail which inserts the packages into the postal service of the receiving country. Our fee is simple: $10 per lb., although we may be able to discount large orders. Please contact us directly for a quote.

CANADA: up to 5 lbs. $10 per lb. (7-10 business days)
    over 5 lbs. $  9 per lb. (7-10 business days)
  EXPEDITED SHIPPING is not available to Canada at this time.
 
FOREIGN (other) All Weights $10 per lb. (7-10 business days)
  EXPEDITED SHIPPING for INTERNATIONAL destinations is not available at this time.
   
  Return Policy     Shipping Policy     Privacy Policy

Privacy Policy

Information Collection and Use

Cosmeticsolutions.com is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  Cosmeticsolutions.biz collects information from our users at several different points on our website.

Registration
In order to use certain parts of our website, a user must first complete the registration form.  During registration a user is required to give their contact information (such as name and email address).  This information is used to contact the user about the services on our site for which they have expressed interest.  It is optional for the user to provide other information (such as gender), and unique identifiers (such as zip code), but encouraged so we can provide a more personalized experience on our site. 

Order
We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer's orders.  If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie simply terminates.  For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.  If a user rejects the cookie, they may still use our site.  The only drawback to this is that the user will be limited in some areas of our site.  For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

We do not allow of our advertisers to use cookies on our site. 

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. 

Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use the credit card processing company Verisign to bill users for goods and services. Verisign does not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This web site contains links to other sites. Please be aware that we [COSMETICSOLUTIONS.
BIZ] are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests.  Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.  Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address.  COSMETICSOLUTIONS.COM will automatically send the friend a one-time email inviting them to visit the site.  COSMETICSOLUTIONS.COM stores this information for the sole purpose of sending this one-time email.  The friend may contact COSMETICSOLUTIONS.COM at customerservice@cosmeticsolutions.com to request the removal of this information from their database.

Security
This website takes every precaution to protect our users' information.  When users submit sensitive information via the website, your information is protected both online and off-line. 

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing'. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users' information, not just the sensitive information mentioned above, is restricted.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can send an email to customerservice@cosmeticsolutions.com.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out if you do not wish to receive any communication from Cosmeticsolutions.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we provide a way to correct, update or remove that user's personal data provided to us.  This can usually be done at the member information pageor by emailing our Customer Support. 

Choice/Opt-out  
Users of our site are always notified when their information is being collected by any outside parties.  We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Questions?
Questions regarding this Policy should be sent by email to
customersupport@cosmeticsolutions.com.

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